Returns Policy

If you are not entirely delighted with the supplied goods either due to a specification issue or that they do not comply to the agreed order or artwork sign-off, please contact one of our sales team on 01278 433800 or sales@customlabels.co.uk to arrange a return to us unused within 5 days. We will be more than happy to discuss a refund or exchange the product for an alternative product. Please keep all the packaging materials and return the goods as they were sent to you.

The items must be returned in the condition they were received. All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from your chosen delivery company.

Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.
Items returned to us that arrive damaged or lost will not be credited. The delivery charge on the original order will not be refunded.
Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of any breakage within three days of receiving the order.

It is not necessary to return goods to us using the DPD/DHL Recorded/Special Delivery service. However, we strongly recommend you obtain a receipt of postage as proof, as we will not accept responsibility for parcels lost in transit. We will only refund return/exchange postage costs if the item returned is faulty.